Reference

How Our Legal Terms Apply to Your Account

These terms govern your account with hakka55 and apply wherever access is permitted under local law. Availability depends on your eligible region, and by opening an account you confirm you meet the conditions set out here.

Jurisdiction-dependent accessAccount eligibility conditionsDANA, OVO, GoPay transaction termsData handling policyContact rights included
hakka55 How Our Legal Terms Apply to Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, need to request a data correction, or want to understand how a specific policy applies to your account, our support team handles all legal-related queries directly. You can reach us through live chat, email, or your account portal — responses to legal and data requests follow a separate review path from standard account help.

Live Chat Open the chat icon from any page inside your account. Legal queries are flagged to our compliance team and handled separately from general account support requests.
Email Support Send legal or data-related requests to our support email address listed in your account settings. Include your account ID so we can locate your records without delay.
Account Portal Log in and navigate to the Help section of your account. You can submit a formal policy query there, and our team will respond via the same portal thread.
HOW WE HANDLE THIS

Data Handling, Cookies, Security and Your Rights

We collect only the account and transaction data needed to operate your wallet connections and verify your identity. DANA, OVO, and GoPay transaction records are retained for the period required to handle disputes and meet applicable reporting obligations. You can request a copy of the data we hold or ask us to correct inaccurate details by contacting us through live chat or email with your account ID ready. Cookie use on our platform is limited to session management and performance monitoring — no third-party advertising cookies are placed without disclosure.

Data Retention

Transaction and account data is kept for the period required to handle disputes and meet applicable reporting obligations. You can request a retention summary through support.

Cookie Policy

We use session cookies to keep your account active and analytics cookies to monitor page performance. No advertising cookies are set without a clear disclosure on the relevant page.

Account Security

Your account is protected by OTP verification on login and wallet confirmation on withdrawal. If you suspect unauthorised access, freeze your account immediately via the Account Settings page.

Correction and Access Rights

You have the right to request access to your personal data or ask us to correct it. Submit the request via email or live chat and include your account ID for faster processing.

Common Questions About Our Legal Terms

The questions below cover the situations we hear about most — from eligibility and data rights to how wallet transactions are governed and what happens when terms are updated.

Access depends on local law in your region. You are responsible for confirming that using this platform is lawful where you are located. We do not confirm eligibility on behalf of any specific area.

Our terms apply alongside each payment provider's own conditions. When you transact via DANA, OVO, or GoPay, both sets of terms govern that transaction. Review your wallet app's terms separately.

We collect registration details, login activity, and wallet transaction records linked to DANA, OVO, or GoPay. This data is used to verify your identity and process your withdrawals accurately.

Contact us via live chat or the support email in your account settings. Include your account ID and specify that you are making a data access request. We will respond through the same channel.

The updated version is published at this URL. Continuing to use your account after the update is posted means you accept the revised terms. We recommend checking this page when notified of changes.

Contact our support team before raising anything with your wallet provider. Share your account ID and the transaction reference from your DANA, OVO, or GoPay app so we can review it directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.